Efficy — Digital Design Agency

GoLocker - New York, USA 🇺🇸

Redesigning B2B Platform for Seamless Delivery Management

Industries: Logistics, Supply Chain and Storage

Platforms: Web (Desktop)

Services: UI/UX Design

About: GoLocker provides secure lockers for last-mile e-commerce deliveries across New York. They needed a more efficient platform to manage package tracking and locker usage for both retailers and customers.

Challenge: Their existing admin panel was too basic, limiting functionality and making it hard to manage deliveries and locker operations. A more intuitive, user-friendly system was needed to improve efficiency.

Approach: We redesigned the platform with user-focused dashboards, real-time tracking, and role-based access. The new design improved package management, was responsive across devices, and allowed GoLocker to scale easily.

Sherin Davis, Chief Product Officer at GoLocker

“Efficy played a key role in shaping the foundation of our platform. They helped us translate our operational vision into clear wireframes and clean, intuitive dashboards that support real-time tracking and locker management. The final designs feel modern, user-friendly, and aligned with how our team works every day.”

Design Process

The redesign started with in-depth discussions with the product owner to understand requirements. We refined the user flows, introduced wireframing, and proposed usability improvements. The final stage included interactive prototypes and a visual style update, enhancing the platform’s clarity and efficiency.

Research & Exploration

Stakeholder interviews
Business research & competitor analysis
User flows
Low-fidelity wireframing

Design & Prototyping

Visual style design
High-fidelity screens
Design system creation
Ongoing collaboration with stakeholders & developers

Research & Exploration

To clarify the scope and functional layout of the Quillora platform, we created detailed wireframes that outlined user flows and interaction points. This step was crucial in helping both Quillora's team and our designers visualize the full process of content creation, automation, and customization. These wireframes became the blueprint for the project, ensuring all features were well-defined and efficiently organized.

Features

Reservation List

Reservation List: During the project, we focused on enhancing several key functionalities for GoLocker’s platform to improve user experience and operational efficiency. One major feature we developed is the Reservation List, which allows users to create multiple views of reservations. This functionality includes grouping, filtering, and sorting options, making it easier to manage packages by Company Type or Location. Users can also set custom views as default, streamlining their workflow.

Reservation Flow

Reservation Flow: Additionally, we implemented a Reservation Flow that simplifies the process of creating reservations. Users can search for a customer by name, email, phone, or account number, and easily input required package details such as Location, Package Size, Reservation Type, Delivery Agent, and Tracking Info. This feature also includes the ability to track reservations, with options to edit and extend them as needed.

Dashboard

To keep users informed, we introduced a What’s New and Notifications feature. This allows the platform to notify users about significant events, such as weather warnings, expired packages, new lockers, and feature updates. Admins can also create news updates to communicate important information effectively, enhancing the overall user experience within the portal.